Efficient Client Management System

BitsVOS

WHAT IS BITSVOS?

BitsVOS is a highly secure, robust and customer centric VOIP billing solution designed for client and vendor management with data analysis and role based access. It is an easy-to-use client management system that allows users to analyze real-time stats of connected calls.

Real TIme Dashboard

All of the activity on the network is monitored through the dashboard. The dashboard allows you to see an overview of your calls.

Key Features

Live Dashboard

• Allows clients and vendors to keep track of real-time call stats via live dashboard.
• Display interactive overview of Live Calls, Mapping and Routing Gateway, and Accounts.
• Graphical representation of mapping and routing data for better understanding.

Summary Dashboard

• Allows clients and vendors to keep track of daily or weekly call stats via summary dashboard
• Display interactive overview of Mapping and Routing Gateway including quality grading and status check like ACD, ASR and Payments.
• Graphical representation of mapping and routing data for better understanding.

Account Management

• BitsVOS permits clients and vendors to view and manage their account.
• Payment can be made anytime which is adjusted in the user account.

Rate Management

• Define prefixes to each number during the billing.
• Each rate group is defined in such a manner that collections of rates can be created, and stored.

Secure Platform

• Two factor authentication ensures protection of user credentials and data.
• VOS Authentication guarantees integrity of the system and secures vulnerable data.

Call Detail Record

• Presents the duration and time details of the connected calls.
• Easy searching using report filters allowing the searcher to export records for external analysis.

Quality Routing

• Intelligent routing rules keep balance route priority based on ACD or ASR.
• Priority based call transferring for fast decision and navigation.

Live Calls

• Enables easy-read cards of live connected calls on the top of the dashboard along with the details in tabular and graphical forms.
• Gives a live view of calls that are ringing or trying to connect and a sum of all live calls as well.

User Management

• User access within the system is strictly governed by Role-Based Access Control (RBAC).
• System Admin manage user identities including creating and provisioning, password resets, blocking and deleting users.

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